FAQs

When choosing a Regency gas fireplace, asking the right questions can help you find the perfect fit for your home. To make an informed decision, consider these five key questions and their detailed answers to guide your selection process.

What are the different types of Regency gas fireplaces?
Regency offers a variety of gas fireplace models to suit your home’s needs, including direct vent, natural vent, and vent-free options. Direct vent fireplaces are highly efficient, drawing air from outside for combustion. Natural vent models work with your existing chimney, while vent-free fireplaces require no venting at all, making them a versatile choice. Our team can help you find the perfect model for your space and lifestyle.

What is the efficiency rating of Regency fireplaces?
Regency gas fireplaces are designed with efficiency in mind, many earning Energy Star ratings. Higher efficiency ratings mean you’ll enjoy lower operating costs, less environmental impact, and exceptional warmth. We’ll guide you to models that meet local standards and maximize your investment.

What features are available with Regency gas fireplaces?
From adjustable flame settings and remote controls to customizable finishes and decorative fronts, Regency fireplaces offer features that enhance both functionality and style. Explore options like programmable thermostats, realistic media choices, and finishes tailored to your décor.

How do I maintain my Regency gas fireplace?
Regular maintenance is key to ensuring your fireplace remains safe and efficient. We recommend cleaning burners, inspecting the venting system, and scheduling professional inspections annually. Many Regency models include helpful maintenance guides, and our experts are always here to assist with detailed service.

What installation options are available?
The installation process depends on your fireplace type and home layout. While some Regency models allow for simple installation, others may require professional assistance to meet building codes and safety standards. Trust our skilled technicians to provide seamless and compliant installation services.

Keeping your chimney clean is essential for safety, efficiency, and longevity. Here’s why:

• Prevent Chimney Fires: Regular cleaning removes creosote buildup, a flammable substance that can cause dangerous fires if left unchecked.
• Improve Efficiency: A clean chimney allows for better airflow, helping your fireplace burn more effectively and produce more heat.
• Protect Your Home: Blockages like soot or debris can cause harmful gases and smoke to back up into your living space.
• Preserve Structural Integrity: Routine cleanings help prevent long-term damage and costly repairs.
• Meet Insurance Requirements: Many policies require proof of regular chimney maintenance.

Let us help you maintain a safe and efficient fireplace with expert chimney cleaning services.

An annual inspection is a crucial step in keeping your fireplace and chimney safe and functional:

• Identify Safety Hazards: Detect cracks, damaged mortar, or structural issues before they escalate.
• Prevent Blockages: Clear obstructions like nests or debris to ensure proper ventilation.
• Ensure Code Compliance: Stay up to date with building codes and safety standards for peace of mind.
• Maintain Efficiency: Spot problems early to keep your fireplace running efficiently and reduce fuel consumption.
• Extend Lifespan: Catch minor issues before they lead to costly repairs, preserving your chimney’s value.

Schedule your professional inspection today to safeguard your home and family.

Choosing between a gas insert and a wood fireplace depends on your priorities:

• Efficiency: Gas inserts have efficiency ratings of 70–90%, while traditional wood fireplaces range from 10–30% due to heat loss.
• Heat Output: Gas inserts deliver consistent, controllable warmth, whereas wood fireplaces can lose heat through the chimney.
• Convenience: Gas inserts are easier to maintain and operate, while wood fireplaces require more effort for wood supply and cleanup.
• Environmental Impact: Gas burns cleaner than wood, producing fewer particulates.
• Cost of Operation: Gas offers predictable costs, whereas wood expenses can vary.

For effortless warmth and efficiency, a gas insert may be the perfect fit. Our experts can help you decide based on your home and lifestyle.

A chimney cap serves several important functions: it prevents debris, such as leaves or animals, from entering your chimney, keeps rainwater from causing damage to the chimney and fireplace, and helps improve draft performance by keeping downdrafts from entering the home. It also enhances safety by reducing the risk of chimney fires and carbon monoxide buildup.

There are different types of chimney caps to suit various needs. The most common types include:

• Mesh caps: These are designed to keep animals and debris out while allowing air to flow freely.
• Single-flue caps: These cover a single chimney flue.
• Multi-flue caps: These cover multiple flues, ideal for homes with more than one chimney.
• Rain guards: These caps are specifically designed to keep rainwater from entering the chimney while allowing for proper venting.

To ensure the best fit, measure the outside dimensions of your chimney flue (the opening at the top of the chimney) before purchasing a cap. You can also consult with a professional to confirm the proper size based on your chimney’s specifications and venting needs.

While installing a chimney cap can be a DIY project if you’re comfortable working on a ladder and have basic tools, it's often recommended to hire a professional. A professional can ensure the cap is properly fitted, securely installed, and functions effectively. This is particularly important if your chimney has multiple flues or if it’s difficult to access.

Chimney repointing involves replacing old or damaged mortar between the bricks of the chimney. The freezing and thawing cycles during harsh Western NY winters can cause the mortar to crack, weaken, or erode, making repointing necessary to maintain the structural integrity of the chimney and prevent water damage, which could lead to more costly repairs.

Signs that your chimney may need repointing include visible gaps or cracks between the bricks, crumbling mortar, or a significant amount of mortar missing. If you notice rust stains or water marks on the exterior or interior of your chimney, this can indicate moisture infiltration due to compromised mortar. After a tough winter, it’s good to check for these signs or hire a professional to inspect it.

The freezing temperatures and heavy snow typical of Western NY winters can cause moisture to enter the chimney, which then freezes and expands, leading to cracks and deterioration of the mortar and bricks. This freeze-thaw cycle can be especially damaging to masonry chimneys, causing them to weaken and potentially leading to structural issues, making repairs and repointing critical after such weather.

While minor repairs may be attempted by experienced DIYers, chimney repointing is a specialized job that requires skill, knowledge, and the right tools to ensure proper application of mortar and to maintain the chimney’s safety. It is generally recommended to hire a professional chimney repair service, especially after a harsh winter, to ensure the work is done correctly and safely.

The cost of chimney repointing varies depending on the extent of the damage, the size of the chimney, and whether additional repairs are needed. On average, repointing costs between $500 to $2,000, though more extensive repairs can increase the cost. Regular maintenance and timely repairs are essential to preventing further damage that could be even more expensive down the road.